Frequently asked questions

Moneybag is a Bangladeshi payment gateway. Merchants accept online payments in Bangladeshi Taka from cards and mobile wallets, and track transactions and settlement in the merchant dashboard or through the API.

Not always. You can take payments through the hosted checkout, through payment invoices, or through your payment link. Each merchant has one payment link — one per account, not a set of links.

It depends on your checkout flow and your own release process. Build against the sandbox and the API documentation first, then switch to live keys.

Yes. The sandbox lets you create payment sessions and run payments through the hosted checkout without moving real money.

Business registration details, tax information, ownership details, identity documents for the authorised representative, website or app details, bank account information, and a description of what you sell.

Moneybag does not publish a fixed approval time. Review depends on how complete your documents are, your business type, whether your website or app is ready to review, and checks by our banking and payment partners.

Cards: Visa, Mastercard, American Express, UnionPay, Diners Club, and DBBL Nexus. Mobile wallets: bKash, Nagad, Rocket, upay, and tap. There is no bank transfer or internet banking method.

No. Moneybag processes in Bangladeshi Taka (BDT) only.

Settlement runs on the cycle agreed in your merchant agreement. Each settlement is released manually by Moneybag operations, so bank holidays, bank cutoffs, and any open review or hold on your account can move it to the later end.

Yes. EMI is available for up to 36 months on supported issuing banks.

Common reasons are issuer decline, insufficient funds, incorrect card details, an expired card, authentication failure, risk checks, payment method limits, or the payment method being unavailable.

A percentage of each successful transaction, set by the payment method. The published rate card is at /pricing/. There is no setup fee, no monthly fee, and no annual fee. The rates that apply to you are the ones in your merchant agreement.

No. Moneybag has no refund feature in the dashboard or the API. If you need to return funds to a customer, contact Moneybag support with the transaction details.

No. Neither full nor partial refunds can be issued from the dashboard or the API.

A chargeback is raised by the cardholder's issuing bank through the card network. Moneybag has no self-service dispute flow and no way to upload evidence, so chargebacks are handled through Moneybag support. Keep your order, delivery, and customer-communication records so they can be produced quickly.